Shipping Policy

Order Processing & Dispatch

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• Processing Time: Orders are typically prepared for dispatch within 2–3 business days of purchase.

• Order Confirmation: You will receive a confirmation email containing your order number once your order is placed.

 

UK Shipping

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• Shipping Method: Standard Royal Mail service.

• Tracking Information: A tracking number will be provided via email within 2 days of your order being placed.

• Estimated Delivery: Most UK orders arrive within 2–3 business days after dispatch, though delays may occur due to postal or regional issues.

 

International Shipping

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• Shipping Method: Tracked Standard International Shipping, ensuring you can follow your parcel’s journey.

• Tracking Information: A tracking number will be emailed to you within 2 days of purchase.

• Delivery Times: Delivery estimates vary by destination and can be affected by customs clearance, local postal services, and unforeseen delays.

• Customs & Duties: Recipients are responsible for any import duties, taxes, or fees that may apply in their jurisdiction.

 

Refusal or Return of Delivery

 

If a delivery is refused or returned to us due to:

• Non-payment of customs duties, taxes, or other fees,

• Providing an incorrect or incomplete address, or

• Any other reason within the customer’s control,

 

Dark Void Trading reserves the right to deduct any fees incurred during shipping and recovery of the package from any subsequent refund.

 

Additional Information

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• Accurate Addresses: Please ensure your shipping address is correct to avoid delays or added charges.

• Unexpected Delays: Delivery times are estimates and may be impacted by peak shipping periods, customs procedures, or postal disruptions.

• Contact Us: If you have any questions or special shipping requirements, please reach out to us at info@darkvoidtrading.co.uk.