Privacy Policy

Effective Date: 6/4/2025

This Privacy Policy explains how Dark Void Trading (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website: https://www.darkvoidtrading.co.uk.

Our website is hosted on Wix.com, which provides us with an online platform that allows us to sell our products and services. This policy aligns with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Dark Void Trading

Business Address: 94 Manser Road RM13 8NL

Email: info@darkvoidtrading.co.uk

Website: https://www.darkvoidtrading.co.uk

We are the data controller of the personal information collected via this website.

2. What Data We Collect

We collect the following types of personal information:

Automatically Collected (via Wix):

• IP address and approximate location

• Browser type and device data

• Pages visited and time spent

• Cookies and analytics data

Provided Directly by You:

• Name and contact details (e.g. via contact forms or checkout)

• Shipping and billing address

• Payment information (handled by payment processors – we do not store full payment details)

• Communication history

• Any messages or reviews submitted to us

3. How We Collect Information

We collect your information when you:

• Visit or browse our website

• Make a purchase

• Create an account

• Contact us directly via email, forms, or social media

• Subscribe to a newsletter or marketing communications

4. Why We Collect Information

We use your data to:

• Process and fulfill orders

• Communicate with you about your account, order or query

• Provide customer support

• Monitor and analyze traffic to improve our services

• Send updates or promotional offers (with your consent)

• Comply with legal obligations (e.g. accounting, fraud prevention)

5. Wix Hosting & Data Storage

Our website is hosted on Wix.com Ltd., whose services comply with industry security standards.

Your data may be stored through Wix.com’s data storage, databases, and general Wix applications. They store your data on secure servers behind a firewall. Wix.com may store data in the EU, the UK, Israel, and the USA. Where data is transferred internationally, Wix uses legal mechanisms such as Standard Contractual Clauses to ensure lawful processing.

All direct payment gateways used by Wix and us adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council.

6. Sharing Your Data

We do not sell or rent your personal information.

We may share limited personal data with:

• Wix.com (hosting and analytics)

• Payment processors (e.g., Stripe, PayPal)

• Shipping and logistics providers

• Legal or regulatory authorities, where required by law

Each third party is required to handle your data in compliance with applicable data protection law.

7. Cookies and Tracking Technologies

We use cookies to enable essential website functionality and to analyze traffic.

You will be shown a cookie banner when you first visit the site, allowing you to accept or manage cookie preferences.

For more information, see Cookie Policy below:

Cookie Policy Summary for Dark Void Trading

We use cookies on darkvoidtrading.co.uk to ensure the site functions correctly, enhance your browsing experience, analyse traffic, and deliver personalised advertising. Essential cookies are always active, enabling secure login, cart functions, and navigation. With your consent, we also use analytics (e.g., Wix Analytics, Google Analytics) and marketing cookies (e.g., Facebook Pixel) to understand user behaviour and show relevant ads.

When you first visit our site, you’ll be asked to accept or manage cookies via a consent banner. You can adjust your preferences anytime through browser settings. For full details on how and why we use cookies, including third-party services and data retention, please contact us at info@darkvoidtrading.co.uk.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict how we use your data

• Withdraw consent at any time (where applicable)

• Request a copy of your data in a portable format (data portability)

To exercise any of these rights, please email us at [Insert contact email]. We will respond within 30 days, as required by law.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes described above and as required to comply with legal, tax, or regulatory obligations.

10. Security

We take reasonable steps to protect your data, including the use of:

• SSL encryption

• Secure data storage via Wix

• Strong access control and account protection

However, no method of transmission or storage is 100% secure. You share data with us at your own risk.

11. Third-Party Links

Our website may contain links to third-party sites (e.g. Instagram, payment gateways). This policy does not apply to those sites. Please review their privacy policies separately.

12. Changes to This Policy

We may update this policy to reflect legal, operational, or service changes. The latest version will always be posted on our site with the “Effective Date” updated accordingly. Continued use of the website signifies your acceptance.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Dark Void Trading

Email: info@darkvoidtrading.co.uk

Website: https://www.darkvoidtrading.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

Phone: 0303 123 1113